This involves interactions between a business and its customers. It's about meeting customers' needs and resolving their problems. Effective customer service is crucial.
This involves interactions between a business and its customers. It's about meeting customers' needs and resolving their problems. Effective customer service is crucial.
Strava Studio is committed to excellence in visual partnership, which is why we only invoice clients for payment after the final designs, animations, or print files have been delivered and explicitly approved by the client. This process guarantees that every client is fully satisfied with the creative and strategic work before any financial commitment is made.
The act of settling the final invoice serves as an official confirmation that the client accepts the project as complete, meeting all agreed-upon creative and technical specifications. At this moment, full ownership and perpetual usage rights for the final, delivered assets are legally transferred from Strava Studio to the client.
Given that payment confirms creative approval, refunds are strictly limited to cases of fundamental technical failure. Eligibility is granted only if the client discovers a critical, objective, and unfixable error in the delivered files (e.g., a guaranteed file format is corrupt, or mandatory print specifications are incorrect) that renders the assets completely unusable for their intended, documented commercial purpose.
Once payment is processed, refunds will not be issued based on subjective judgments, such as a change in creative preference, shifts in internal marketing strategy, or failure to secure external approvals. Our policy is clear: all creative satisfaction must be achieved and confirmed before the final payment is submitted.
In the event a refund is approved under the specific technical criteria outlined in Section 3, the client must certify in writing that they have not and will not utilize, display, or distribute any of the creative assets, source files, or associated materials. A refund immediately terminates all licensing and usage rights, with full intellectual property ownership reverting back to Strava Studio.
All refund claims must be initiated by contacting Strava Studio in writing, providing full details and supporting evidence of the objective technical error. Once the failure is verified by our technical team, approved refunds will be processed back to the original source of payment, with the client typically seeing the funds reflected in their account within 7 business days.
While Strava Studio maintains a "Pay Upon Satisfaction" model for our internal services, we do not cover costs related to third-party services that the client explicitly authorized, such as premium stock imagery licenses, font purchases, specific software licenses, or external print production expenses. These external costs are non-refundable and will remain the client's responsibility, regardless of whether a refund for the service fee is granted.
